FAQs
Your most pressing questions are about to be answered
Here Come the FAQ's!
We Ship as Low-Key as Possible
Nothing ruins a great online shopping trip like insane shipping costs. With that in mind, expect your item(s) to arrive in a compostable mailer, flat rate box or second hand box; no bells and whistles. We will just shove the item(s) in a bubble mailer / box and seal it up. It keeps things cheaper for you and cheaper for us if we aren't dealing with fancy packaging.
Shipping costs are calculated at the actual rate to ship plus about $1.50 to help cover the cost of shipping materials - no extra for the second hand box ;) All items are mailed with the most cost effective option that comes with with tracking, with the exception of certain qualifying Canadian orders going Untracked Lettermail**. You will be able to see shipping costs before you put in any credit card info but adding items to your cart, selecting check-out and popping in your address.
We will usually mail your order within 1-2 business days via Canada Post.
*Vacuum Sealing: Sometimes this cuts shipping costs cause we can cram a whole lot more in a smaller package, and wool never weighs much. This process doesn't hurt the wool/yarn at all and everything re-inflates shortly after its been opened.
**Untracked Shipping Options: We will provide confirmation of shipping through the site, but once its in Canada Post's care, we will not be able to locate the package at all if it goes missing. We also won't replace it, so use this less-expensive option at your own risk!
We Don't Accept Returns so Read the Item Descriptions Carefully
With the exception of a mistake on your order, all sales are final. We do our best to provide vivid descriptions, accurate photos and the pertinent technical info (weight, meterage, etc) so please read the description carefully before purchasing and make sure its what you want. If we totally screwed up and sent you completely the wrong thing, contact us and we will fix it! Remember that different screens can show different tones, and the weight of fibre can fluctuate by a gram or two in different climates.
You Will Most Likely Find a Bit of Grass in Your Wool
Rest assured we have removed all the really funky stuff, but grasses and hay are a part of barn life and for all we try, we can never get it all out of the fleece. And believe me we try! Go ahead and just pick it out when you see it, or leave it in and let it further connect you to the real farms this fibre came from.
Hand Wash and Lay Flat to Dry
Unless you are intentionally trying to shrink it, you gotta take care! Hand washing is easy - don't be scared - and wool will outlive you if you are nice to it. Use gentle soap (I recommend Eucalan), soak your items in some cold water mixed with that, then squeeze the water out (do not twist!). Lay flat to dry and you are golden. Keep in mind that wool items don't need to be washed nearly as often, most of my sweaters just get laid out in the fresh air and sunshine every now and then. Socks, toques and mittens can go in the sink with the instructions above.
We Have Pets
Please be aware that we are a dog friendly household! We are also wool friendly (duh) and teenager friendly, so lots of things to be allergic to.
We Do This Giant Hobby from a Medium-y Townhouse
And all 1700sq feet of it gets put to excellent use. That square footage is shared amongst the 5 of us, but we have many creative ways of storing and processing wool (thanks to the Hubby) and it happens in and around our daily life. If this story has a moral, it would be that you dont need to have a basement or a huge yard or a spare room to do the things you love. Work with what you've got - grow where you're planted.